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PATCH
/
tickets
/
{id}
cURL
curl --request PATCH \
  --url https://app.masivo.ai/api/storefront/v1/tickets/{id} \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --header 'x-account-id: <x-account-id>' \
  --data '
{
  "to_pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "to_stage_code": "<string>",
  "add_assignee_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "remove_assignee_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignee_user_ids": [
    "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  ],
  "title": "<string>",
  "description": "<string>",
  "required_fields": {
    "resolution_summary": "Refund issued and customer notified."
  }
}
'
import requests

url = "https://app.masivo.ai/api/storefront/v1/tickets/{id}"

payload = {
    "to_pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "to_stage_code": "<string>",
    "add_assignee_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "remove_assignee_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "assignee_user_ids": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
    "title": "<string>",
    "description": "<string>",
    "required_fields": { "resolution_summary": "Refund issued and customer notified." }
}
headers = {
    "x-account-id": "<x-account-id>",
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)
const options = {
  method: 'PATCH',
  headers: {
    'x-account-id': '<x-account-id>',
    Authorization: 'Bearer <token>',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    to_pipeline_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    to_stage_code: '<string>',
    add_assignee_user_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    remove_assignee_user_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    assignee_user_ids: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
    title: '<string>',
    description: '<string>',
    required_fields: {resolution_summary: 'Refund issued and customer notified.'}
  })
};

fetch('https://app.masivo.ai/api/storefront/v1/tickets/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://app.masivo.ai/api/storefront/v1/tickets/{id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => json_encode([
    'to_pipeline_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'to_stage_code' => '<string>',
    'add_assignee_user_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'remove_assignee_user_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
    'assignee_user_ids' => [
        '3c90c3cc-0d44-4b50-8888-8dd25736052a'
    ],
    'title' => '<string>',
    'description' => '<string>',
    'required_fields' => [
        'resolution_summary' => 'Refund issued and customer notified.'
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json",
    "x-account-id: <x-account-id>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}
package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://app.masivo.ai/api/storefront/v1/tickets/{id}"

	payload := strings.NewReader("{\n  \"to_pipeline_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"to_stage_code\": \"<string>\",\n  \"add_assignee_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"remove_assignee_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignee_user_ids\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"required_fields\": {\n    \"resolution_summary\": \"Refund issued and customer notified.\"\n  }\n}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("x-account-id", "<x-account-id>")
	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.patch("https://app.masivo.ai/api/storefront/v1/tickets/{id}")
  .header("x-account-id", "<x-account-id>")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"to_pipeline_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"to_stage_code\": \"<string>\",\n  \"add_assignee_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"remove_assignee_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignee_user_ids\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"required_fields\": {\n    \"resolution_summary\": \"Refund issued and customer notified.\"\n  }\n}")
  .asString();
require 'uri'
require 'net/http'

url = URI("https://app.masivo.ai/api/storefront/v1/tickets/{id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["x-account-id"] = '<x-account-id>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"to_pipeline_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"to_stage_code\": \"<string>\",\n  \"add_assignee_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"remove_assignee_user_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n  \"assignee_user_ids\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ],\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"required_fields\": {\n    \"resolution_summary\": \"Refund issued and customer notified.\"\n  }\n}"

response = http.request(request)
puts response.read_body
{
  "data": {
    "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "account_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "stage_code": "new",
    "title": "<string>",
    "description": "<string>",
    "created_by_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "assignees": [
      {
        "user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "assigned_at": "2023-11-07T05:31:56Z",
        "assigned_by_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
      }
    ],
    "communication_summary": {
      "thread_count": 123,
      "latest_thread_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "latest_message_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "latest_message_at": "2023-11-07T05:31:56Z",
      "latest_message_preview": "<string>",
      "channel_account_id": "<string>",
      "external_thread_id": "<string>",
      "unread_count": 123
    },
    "review_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "brand_id": "<string>",
    "channel_id": "<string>",
    "store_id": "<string>",
    "resolved_at": "2023-11-07T05:31:56Z",
    "closed_at": "2023-11-07T05:31:56Z",
    "reopened_at": "2023-11-07T05:31:56Z",
    "first_resolved_at": "2023-11-07T05:31:56Z",
    "resolution_count": 123,
    "resolution_summary": "<string>",
    "closure_reason": "<string>",
    "associations": [
      {
        "associated_id": "<string>",
        "created_at": "2023-11-07T05:31:56Z"
      }
    ],
    "comments": [
      {
        "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "author_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "body": "<string>",
        "is_internal": true,
        "created_at": "2023-11-07T05:31:56Z"
      }
    ],
    "stage_history": [
      {
        "from_pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "to_pipeline_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "from_stage_code": "<string>",
        "to_stage_code": "<string>",
        "changed_by_user_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "changed_at": "2023-11-07T05:31:56Z",
        "duration_seconds": 123
      }
    ],
    "dedupe_fingerprint": "<string>",
    "idempotency_key": "<string>",
    "created_at": "2023-11-07T05:31:56Z",
    "updated_at": "2023-11-07T05:31:56Z",
    "deleted_at": "2023-11-07T05:31:56Z"
  }
}
{
  "error": "<string>",
  "details": "<string>"
}
{
  "error": "<string>",
  "details": "<string>"
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Headers

​
x-account-id
string<uuid>
required

The account that owns the ticket

Path Parameters

​
id
string<uuid>
required

The ticket unique identifier

Body

application/json
​
to_pipeline_id
string<uuid>

Target ticket pipeline. Include to_stage_code when moving between pipelines.

​
to_stage_code
string

Target ticket stage code.

​
add_assignee_user_id
string<uuid>

Account member id to add as an assignee.

​
remove_assignee_user_id
string<uuid>

Account member id to remove from the assignees.

​
assignee_user_ids
string<uuid>[]

Replaces the current assignees with this exact list.

​
title
string
Maximum string length: 200
​
description
string | null
Maximum string length: 5000
​
priority
enum<string>
Available options:
low,
medium,
high,
urgent
​
required_fields
object

Values required by the target stage, keyed by field_key.

Example:
{
  "resolution_summary": "Refund issued and customer notified."
}

Response

Ticket updated

​
data
object